Refund Policy

Returns and Refunds

The order will be executed within the terms specified on the Site.
Normally deliveries take place within 7 working days for Italy and 15 working days for European destinations for all Products indicated as "available".
In case of non-execution of the order by CM srl (if the same is due to unavailability of the Products ordered by the Customer), CM srl will as soon as possible inform the Customer of the expected delivery times for the supply of the missing Product. .
If the Customer does not intend to wait for this time, in any case not exceeding 30 working days, CM srl will reimburse any sums already paid by them for the supply not performed.
In case of stock failure or unavailability of the ordered Product, CM srl undertakes to inform the Customer as soon as possible and to specify a deadline for availability.
The Customer will confirm his choice by e-mail, i.e. wait for the availability of the Product or request a refund.

Right of withdrawal

8.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a "consumer" pursuant to article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the Products.
8.2 The right of withdrawal referred to in Article 9.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. CM srl Via Sacco e Vanzetti 25 / b - 06063 Magione (PG), Italy, within 10 (ten) working days from receipt of the Products.
8.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service ( Once the return has been authorized, the Customer can return the Product to the following address: CM srl Via Osteria S. Martino 31 / c - 06063 Agello (PG). Cash on delivery packages will not be accepted.
8.4 Once the Products have been received (and their integrity has been verified) CM srl will, in the shortest possible time, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of the shipping costs which will remain permanently at charged to the Customer.
8.5 The right of withdrawal referred to in article 8.1 above cannot be exercised by the Customer in the event that the Products purchased consist of bottles of oil that have been opened by the Customer or if the items being sold had been ordered and produced expressly on order. of the customer.
In case of damage to the goods during the transport of the returned goods, CM srl will notify the Customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen. and obtain reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for its return, at the same time canceling the request for withdrawal.
CM srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
In the withdrawal period referred to in Article 15, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will lapse.