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The offer of this online store is proposed by the company CM srl.
In compliance with current regulations on electronic commerce and distance contracts.
The Customer declares to have read all the aforementioned information and general conditions of sale, before placing the order.
General conditions of Sale
These general conditions of sale (the "General Conditions") govern the methods and conditions of sale of the products marketed by CM srl (the "Products").
All contracts for the sale of Products by CM srl to third parties (the "Customers") are governed by these General Conditions, which form an integral and substantial part of every proposal, order and purchase order confirmation of the Products themselves. . The conditions of sale applicable to orders are those in force on the date of the order.
1. Products: prices and features
Unless otherwise indicated, the prices of the Products published on the site by CM srl are expressed in Euros and must be understood as inclusive of VAT.
The guaranteed price to the buyer is the one published on the Site at the time the order is sent. The agreed purchase price is fixed and definitive.
The prices of the Products published from time to time by CM srl on the site cancel and replace the previous ones and are subject to the actual availability of the Products.
Any discount coupons available on our online shop cannot be combined with each other and are not valid for the purchase of products already on offer.
The images of the products are indicative and not binding.
The Customer is responsible for choosing the Products ordered
2. Orders - billing
Each order of Products sent to CM srl constitutes the Customer's contractual proposal. The fulfillment of the order by CM srl is equivalent to confirmation and acceptance of the same.
The fiscal documentation relating to the ordered Products will be issued by CM srl at the time of shipment of the Products to the Customer.
Invoice will be issued by CM srl, the Customer must indicate the exact data necessary for billing and specify the shipping address of the invoice itself.
3. Execution of the order
The order will be executed within the terms specified on the Site.
Normally deliveries take place within 7 working days for Italy and 15 working days for European destinations for all Products indicated as "available".
In case of non-execution of the order by CM srl (if the same is due to unavailability of the Products ordered by the Customer), CM srl will as soon as possible inform the Customer of the expected delivery times for the supply of the missing Product. .
If the Customer does not intend to wait for this time, in any case not exceeding 30 working days, CM srl will reimburse any sums already paid by them for the supply not made.
In case of stock failure or unavailability of the ordered Product, CM srl undertakes to inform the Customer as soon as possible and to specify a deadline for availability.
The Customer will confirm his choice by e-mail, i.e. wait for the availability of the Product or request a refund.
4. Order acceptance
The conclusion of the contract will take place only upon confirmation of the order by CM srl.
The Customer will receive by email a notification of receipt showing the order confirmation with all the constituent elements of the contract (products ordered, prices, delivery dates, shipping costs ...)
CM srl reserves the right not to confirm an order for any reason relating in particular to a problem of supplying Products, or to a problem concerning the order received.
5. Delivery of Products
The Products are delivered to the address indicated by the Customer.
Shipments will take place after receiving confirmation of payments; for the bank transfer the crediting to our current account is valid, for the payment by credit card the confirmation of the transaction by the circuit.
For our shipments we rely on the GLS qualified express courier service.
Rates vary based on the gross weight of the shipment and the final destination of the products, with tiered and differentiated rates for the Islands. The cost of shipping is updated in the cart at checkout.
At this time shipments are made only on the Italian territory.
Normally deliveries take place within 7 working days for Italy and 15 working days for European destinations only for products available in stock. The shipping terms indicated on the site, although carefully evaluated, must be understood as non-binding for CM srl, which can subsequently confirm or modify them, according to its actual needs. Shipping times are indicated in working days.
The shipping term of an order containing items with different delivery times is equal to the greater shipping term of the items in the order. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or indemnities of any kind.
CM srl has the right to carry out, if it deems it appropriate, the delivery of the Products (also relating to the same order) in several successive deliveries.
Delivery is considered to have been made from the moment the Product is delivered to the Customer.
The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.
It is important to know that:
Upon delivery, the Customer must check the content, compliance and status of the Product (s). Therefore, upon delivery, CM srl recommends that the Customer proceed to check the status of the Products delivered before signing the acknowledgment of receipt, and in particular:
- that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment;
that the packaging is intact, not damaged, wet or otherwise altered, and to check the integrity of the contents.
If the Customer finds anomalies, he must refuse the delivery of the products or put his detailed and dated reservations in writing. These reservations must be confirmed to the carrier by registered mail with return receipt within 3 (three) working days following the delivery of the Products. A copy will be sent to CM srl.
If the courier's document is signed without affixing any "reserve", the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 3 (three) days of delivery.
CM srl has the right, at its sole discretion, to deliver the ordered Products by means of a courier of your choice.
Unless otherwise indicated, all deliveries are made to the street level.
Special terms and conditions of delivery must be agreed in advance between the customer and CM srl and accepted in writing by CM srl.
6. Collection of products in case of absence of the customer
In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be collected at the address and in the manner indicated by the carrier.
In case of failure to collect within the deadline set by the carrier, the Products will be returned to CM srl, which reserves the right to reimburse the price of the Products, leaving the shipping costs to be paid by the Customer.
In the event of an error relating to the Product, the Customer undertakes to return said Product or Products concerned to CM srl within 7 (seven) days of receipt, provided that they are returned with the closed package, in their original state and packaging with documents. Accompanying.
Once the Product has been received in the correct form and manner, CM srl will return the Product initially ordered at its own expense.
7. Major force
In addition to those normally considered by the jurisprudence, the following cases are explicitly considered as cases of force majeure:
- total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet.
In the event of force majeure, the execution of the order will be suspended, initially, in full right.
If after a period of 3 (three) months, the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.
8. Right of withdrawal
8.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a "consumer" pursuant to article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the Products.
8.2 The right of withdrawal referred to in Article 9.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. CM srl Via Sacco e Vanzetti 25 / b - 06063 Magione (PG), Italy, within 10 (ten) working days from receipt of the Products.
8.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service (firstname.lastname@example.org). Once the return has been authorized, the Customer can return the Product to the following address: CM srl Via Osteria S. Martino 31 / c - 06063 Agello (PG). Cash on delivery packages will not be accepted.
8.4 Once the Products have been received (and their integrity has been verified) CM srl will, as soon as possible, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of shipping costs which will remain permanently at customer's charge.
8.5 The right of withdrawal referred to in the previous article 8.1 cannot be exercised by the Customer in the event that the Products purchased consist of bottles of oil that have been opened by the Customer or if the items being sold had been ordered and produced expressly on customer order.
In case of damage to the goods during the transport of the returned goods, CM srl will notify the Customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen. and obtain reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for its return, at the same time canceling the request for withdrawal.
CM srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
In the withdrawal period referred to in Article 15, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will lapse.
The order / order payment of the consideration is due from the moment of the order.
The Customer undertakes to pay the agreed price for the Product ordered on the Site (price of the Products and transport) as well as to pay or have to pay, if necessary, and this directly to the courier or transporter, the VAT or other related taxes. to the importation of the Products in the countries where the delivery will take place.
The forms of payment accepted are: paypal, bank transfer and credit cards.
The Customer guarantees CM srl that he has any necessary authorizations to use the card payment method when placing the order or by bank transfer in favor of CM srl.
In case of non-receipt by CM srl of the transfer within 10 days following the confirmation of the order, CM srl reserves the right to cancel the order. The bank details are provided at the time of the order.
The Customer guarantees CM srl that he has any necessary authorizations to use the Paypal payment method when placing the order.
For all countries where customs duties are envisaged, these are to be paid by the buyer. The payment of these duties is a necessary condition for the delivery of the product ordered and purchased on the site.
10. Non-payment - Retention of title
The ordered Products remain the property of CM srl until the final and full payment of their price (pursuant to Art. 1523 and following of the Civil Code.)
CM srl reserves the right to claim the Products ordered in case of non-payment.
Complaints for non-compliance of the Product (s) delivered with the order must be sent in writing directly to CM srl, immediately after receipt of the goods.
The Customer must keep the original packaging and the delivery document.
12. Nominative information
The computerized processing of the information, including the management of the e-mail addresses of the users of the site, is carried out in compliance with the provisions of the law.
The nominative information requested from the Customer is essential for the processing and forwarding of orders, the creation of invoices and any warranty contracts.
For this purpose, such information may be disclosed to the contractual partners of CM srl.
The Customer can oppose such communication and in accordance with the law he avails himself of the right of access, modification, rectification and cancellation of the data concerning him by contacting CM srl
Via Sacco and Vanzetti 25 / b - 06063 Magione (PG).
To avoid any attempt at fraud, CM srl may ask you for proof of your identity, of your domicile.
13. Electronic signature
The "validation click" constitutes an electronic signature.
This electronic signature has the same value between the parties as a handwritten signature.
14. Failure to surrender
For CM srl, the fact of not asserting a lack on the part of the Customer with respect to any of its obligations, cannot be interpreted as a waiver of the obligation in question and the possibility of asserting this lack at a later time.
15. Integrity of the contract
These general conditions of sale constitute the entirety of the obligations of the parties.
No other general or particular condition communicated by the Customer may be included in or out of these general conditions.
16. Intellectual property
CM srl is the owner of the intellectual property rights of the Site and the right to disseminate the elements contained in the online store catalog, consequently, the partial or total reproduction, on any type of support, of the elements that make up the Site and the catalog, their use as well as their transfer to third parties are formally prohibited.
If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.
18. competent forum
In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Perugia.
Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of Sale CM srl: 1-2-3-4-5- 6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.