Shipping policy

Delivery of Products

The Products are delivered to the address indicated by the Customer.
Shipments will take place after receiving confirmation of payments; for the bank transfer the crediting to our current account is valid, for the payment by credit card the confirmation of the transaction by the circuit.
For our shipments we rely on the GLS qualified express courier service.
Rates vary based on the gross weight of the shipment and the final destination of the products, with tiered and differentiated rates for the Islands. The cost of shipping is updated in the cart at checkout.
At this time shipments are made only on the Italian territory.

Delivery time
Normally deliveries take place within 7 working days for Italy and 15 working days for European destinations only for products available in stock. The shipping terms indicated on the site, although carefully evaluated, must be understood as non-binding for CM srl, which can subsequently confirm or modify them, according to its actual needs. Shipping times are indicated in working days.
The shipping term of an order containing items with different delivery times is equal to the greater shipping term of the items in the order. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or indemnities of any kind.
CM srl has the right to carry out, if it deems it appropriate, the delivery of the Products (also relating to the same order) in several successive deliveries.
Delivery is considered to have been made from the moment the Product is delivered to the Customer.
The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.

It is important to know that:
Upon delivery, the Customer must check the content, compliance and status of the Product (s). Therefore, upon delivery, CM srl recommends that the Customer proceed to check the status of the Products delivered before signing the acknowledgment of receipt, and in particular:
- that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment;
that the packaging is intact, not damaged, wet or otherwise altered, and to check the integrity of the contents.
If the Customer finds anomalies, he must refuse the delivery of the products or put his detailed and dated reservations in writing. These reservations must be confirmed to the carrier by registered mail with return receipt within 3 (three) working days following the delivery of the Products. A copy will be sent to CM srl.
If the courier's document is signed without affixing any "reserve", the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 3 (three) days of delivery.
CM srl has the right, at its sole discretion, to deliver the ordered Products by means of a courier of your choice.
Unless otherwise indicated, all deliveries are made to the street level.
Special terms and conditions of delivery must be agreed in advance between the customer and CM srl and accepted in writing by CM srl.

Collection of products in case of absence of the customer
In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be collected at the address and in the manner indicated by the carrier.
In case of failure to collect within the deadline set by the carrier, the Products will be returned to CM srl, which reserves the right to reimburse the price of the Products, leaving the shipping costs to be paid by the Customer.
In the event of an error relating to the Product, the Customer undertakes to return said Product or Products concerned to CM srl within 7 (seven) days of receipt, provided that they are returned with the closed package, in their original state and packaging with documents. Accompanying.
Once the Product has been received in the correct form and manner, CM srl will return the Product initially ordered at its own expense.

Major force
In addition to those normally considered by the jurisprudence, the following cases are explicitly considered as cases of force majeure:
- total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet.
In the event of force majeure, the execution of the order will be suspended, initially, in full right.
If after a period of 3 (three) months, the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.